Ball Gown Sweetheart Tulle Floor-length Sleeveless Rhinestone Prom Dresses #02011676

Most product pages list the fabric of that particular dress. If you need information that is not listed on the product page, please contact us.

We suggest you start your shopping by reviewing gowns on our website and saving the ones you like best to “My Favorites." It is a good way to compare your top styles and decide which one to go!

We are pleased to offer RUSH orders for nearly all styles in our collection. Place a Rush Order for an additional cost and cut in the time it takes for your dress to get to us from the manufacturer. The customer service can help you determine the extra fee that would apply to your order and the estimated delivery date.

As a matter of fact, on most styles, you do! We are designing more and more dresses available with an optioyun for a zipper or lace-up back. And to make it even better, this customization comes at no extra charge. Of course not every dress is available this way, but do ask our customer service.

You can choose a standard size or give us your custom measurements. Please view our Size Chart prior to selecting your size to order, we suggest reviewing the information provided on the product page. Even if there is some fluctuation in the size you need, all our dresses are made with a margin for modification or alteration. The modification or alteration can be made by your local tailor.

A number of alterations can be made:

Side seams and Back Seams - The side seams and back seam in the torso can be taken in or let out to make a dress fit. This is true even for gowns ordered to size. Evening Dresses are usually made to allow the side seams to be let out up to 3 inches or 1-2 sizes*. Additionally, the back seam often can be let out slightly to size up further.

*Depending on the gown

It usually takes 12-14 business days for prom dresses to process and about 3-5 business days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (DHL) standard.

It takes about business days for us to make and ship the dresses you ordered on dresseshop, so please kindly make an order about a month in advance to make sure receiving them in time. Please place your order as far as in advance of your event date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.

Pressing for any gown is done after alterations and a few days before your special event. It can be done either by your seamstress or a dry cleaner. Be sure to ask your seamstress whether they will be pressing the gown. There usually is an additional charge for this service other than your alteration cost. If the event will be in another state/country than that of where the alterations are being done you will need to find someone else to press your gown. The pressing should be done as close to the event date as possible. Be sure to find out in advance how much time they will need to press the gown. Some places will require the gown 72 hours before your special occasion.

We will be sending you the dress inside-out (to protect the beading), in a box wrapped in a plastic bag to protect it from water and dirt. After your alterations are complete and before the event, you will need to send your dress to be professionally steamed or pressed.

Shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as destination and shipping method chosen, and it will be calculated automatically at the checkout page.

These dresses are not just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the colour you requested and cutting fabric based on your measurements. Even standard size dresses are made-to-order for each customer. Therefore, if you want to change the size of a dress you can only do so by canceling your order and then ordering a new size. Please check the cancellation policy for more information.?

We understand that every piece means a lot you and our cancellation policy was formulated with this in mind. As there are different selections of items, there are different cancellation policies. If you would like to cancel your order, please do contact Customer Service and request cancellation.

Yes, of course, the tailor will made enough room for adjustment at the seam. You can also ask for a specify way for adjustment, for example, straps style back instead of the zipper on the back.

Yes. CONTACT CUSTOMER SERVICE to initiate the return process within 30 days of the delivery date.

Request:
Items received within 30 days from the delivery date.
Items received unused, undamaged and in original package.
Return shipping fee is paid by buyer.

Please Note: We do not accept exchange for Custom Size Items. If the custom size dress does not fit properly, please contact the Customer Service and we may have the dress resized. Please check the Return Policy for more information.

Yes, we do. If you cannot find the right size in this section, please write to us, listing your special request and right measurements. Our customer service will follow up and you can make further discussion.

Yes, we sell swatches for you to know exactly what the dress material will be like. You can also buy the material directly from our site. For more questions, please contact with our customer service.

We always have someone on hand to answer your questions: 24 hours a day, 7 days a week. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.